Do Not Use the Geeks... Don't Know What They Are Doing!

My kids screwed up my computer last summer TWICE and the Geeks were called both times...the first time, in the beginning of June,2008, the geek spent hours ( mostly talking on his cell phone ) and still had minor issues, which my son fixed. Charged $299. The second time (kids bypassed my "guaranteed" password that the Geeks put in so they couldn't access the computer)(and yes, the kids did catch hell and forbidden from using the computer ever again !!!) in the beginning of Aug. 2008, the Geek said that my keyboard AND my 3 yr old. Dell All-in-one printer was also fried and recommmended I buy another one AFTER he was done fixing, re-booting and etc. my computer....

My son, then looked at what this supposed computer whiz did (my son is 17 yrs old and couldn't figure out how to fix the computer itself but knows enough on what they did )who again, charged me $299, said that the Geek just put a bandaid on it and re-booted it !!!

Turns out both the keyboard AND the Dell All in one printer were still working just fine after I bought new ones and gave the old ones to a friend !!! MAJOR RIP OFF !!!

The Geeks Are A Disaster!

I made an appointment with a Geek because I was having a problem w/my mouse not working.  He arrived - without calling first which I had expressing requested - and proceeded to fix that simple issue. It was just a matter of using a different USB port as the front one was broken, and he couldn't fix that. However, he went onto say my computer was infected so it had to be disinfected, I needed more memory, and my virus protection needed to be updated. All of this could only be done by him - I was told I couldn't do it correctly. I have no idea what he did from there - but he was in my home for more than 3 hours - on the phone getting help from someone mainly - and in the end he told me I had to get a new computer and rushed out w/out charging me. It was all documented by the Geeks as again - he had been on the phone trying to get support from them. Now I'm left w/out any of my Windows Office applications, many files missing, drivers missing - it goes on and on. I've called at least 4 times - they've admitted culpability but have done nothing to remedy the problem.

I've had to initiate all contact - despite knowing there's a SERIOUS problem they have not ONCE reached out to me proactively.

Incompetence - Disgrace To The Geek Name

As an IT professional with sales representative all over the country, occasionally I have to rely on outside services to help since sending the equipment across country may not be the best option.

Recently I received a call from a representative with a laptop giving the dreaded "unmountable boot volume". This is not usually a complete failure and can normally be resolved with a chkdsk and a fixboot. Simple.

My representative took the laptop to the Geeks and called me while they were talking. I got on the line with the "geek" and told him what was occurring and exactly what I wanted him to attempt before anything else. A week later I receive a call from the sales representative telling me that they were unable to recover the data and can send it off for recovery for somewhere in the neighborhood of $300 to $2600. Ridiculous. I immediately have the laptop shipped to me.

This morning I received it and began by inserting the Windows CD, going to repair, running a chkdsk and a fixboot and within 30 minutes (long chkdsk) I was able to boot into Windows again. Seriously, chkdsk is day 1 stuff when you suspect a hard drive failure. And anyone worth his/her salt could take an "unmountable boot volume" and assume that maybe the boot sector became corrupt. Even if they couldn't assume that they could just Google the error (it yields plenty of results) and have fixed the issue.

So, they are done in my eyes, this is complete incompetence and utter laziness. Remember, there is a reason these people work for the Geeks and not in a real IT position.

Geek  Bad Attitude